Infrastructure and digitalization

System maintenance

Quality maintenance is built on effective processes and technical expertise in systems.

Nodeonin ylläpitoporukka tarkkailee järjestelmää.

Monitorihuone, jossa lukuisilla monitoreilla näkyy erilaista reaaliaikaista dataa.

Maintenance ensures the functionality of systems

Infrastructure’s technical systems are critical to various operational functions, so it’s essential to respond to disruptions as quickly as possible.

Predictive maintenance helps minimize disruptions before they occur. When issues do arise, expertise and well-designed processes are key to restoring functionality swiftly. Keeping documents up to date is the most cost-effective way to ensure operational efficiency.

Solid expertise drives maintenance excellence

Our extensive experience in the design and implementation of urban infrastructure and street-side technology systems ensures high-quality maintenance of these systems.

In cities, our specialized expertise in maintenance covers comprehensive data collection and measurement systems, street-side technical devices, and the maintenance of related telecommunications networks. We are also responsible for the maintenance of dozens of critical systems in tunnel and street environments.

Control and monitoring systems
Industrial automation systems
Electricity supply
HVAC, telecommunications, and security systems
Measuring devices and measurement systems
Equipment rooms and challenging environmental conditions
Versatile network solutions
Cloud-based software solutions
Data warehouse solutions
Tunnels and underground spaces
Smart cities
Smart lighting
Smart mobility

Antti Muurikainen kalibroimassa mittauslaitetta

Special expertise in infrastructure solutions

Successful maintenance of infrastructure’s technical systems requires a broad range of technical expertise. Nodeon is a technology integrator for extensive infrastructure systems.

In our system implementations, we integrate a wide variety of technologies, including field devices, industrial automation, control and situational awareness systems, logic controls, power distribution, lighting, HVAC, telecom and security systems, communication networks, measurement and data collection, data warehouses, cloud solutions, and edge computing.

Henkilö työskentelee läppärillä, ympärillä leijuu incident management -aiheista dataa.

Maintenance is processes

Modern maintenance operations are guided by standardized processes. ITIL (IT Infrastructure Library) processes provide a strong foundation and a common language for maintenance activities.

Nodeon’s maintenance is strongly structured around ITIL process definitions. In case of disruptions, we respond according to the Incident Management process to recover as quickly as possible.

Our services

24/7 monitoring services for technical devices and systems (real-time monitoring view also for the customer)
Centralized service desk (SPOC, Single Point of Contact) – first response for incidents and service requests
Incident management procedures (restoring system to normal/green status)
Problem and root cause investigation
Maintaining system documentation

Documentation of all incidents and service requests in the ticketing system
Development services for technical systems
Guiding the customer’s field service organization as part of maintenance services
Service hours during business hours or extended hours on weekdays
Temporary 24-hour on-call service
Annual system condition checks and investment plans